Returns & Exchange.
Read critically and understand the terms below before placing an order
ShippingÂ
How will the delivery be done?
We process most of our deliveries by Our Delivery Team.
Do you ship to upcountry and i pay cash of delivery?
No! Cash On delivery stops from the central. Upcountry orders must be prepaid and we use trusted courier bus services of your preference.
Can I get same day delivery?
Yes. when your delivery address is with in the central Kampala metropolitan.
Payment
What payment terms are accepted here?
We accepts cash of delivery as the main mode of payments currently in Uganda
As funadeals.com. we are working on Mobile Money payments for Uganda’s telecom networks.
Can i also pay cash on delivery if i am upcountry?
NO. Upcountry orders are strictly prepaid. You pay via Mobile Money or Bank
Returns
Returns and Refund Policy
Our refund and returns policy lasts 7 days.Â
If you are not satisfied with your new purchase you may return your product for a refund, excluding the shipping cost, or exchange subject to producing the original receipt and ensuring the product is in its original packaging and condition.
Unwanted products may be returned within Same day of the product(s) being delivered.
What is required of me to be elegible for refund?
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging with a untampered seal.
Do all products qualify for return / exchange?
We regret that some products cannot be returned once you have received delivery. These include:
- Delivery and or installation costs
- Personal care and health items including but not limited to shavers, toothbrushes, razors, etc.
- Due to health and hygiene reasons, earphones and headphones, that have been opened and used.
- Electronic items such as phones, tablets, TV’s etc, that have been opened and used.
- Any damaged or abused items
